Returns & Refunds
At The Zany Panda, we want you to feel confident when you shop with us. We carefully select, inspect, and describe our merchandise, but we understand that sometimes a purchase may need to be returned.
If your Standard product (brand-new products in their original unopened retail packaging) is covered by a manufacturer's warranty, please contact the manufacturer directly for warranty service or to submit a claim. If a Standard product is not covered by a manufacturer's warranty, that information will be disclosed in the product listing, and the item will be covered by The Zany Panda's 30-day defect protection described below.
Discovered in the Wild (DITW) vintage products have separate return requirements because of their age, individual condition, and often one-of-a-kind nature.
If an issue arises with your order, we'll do our best to handle it fairly and make things right.
Standard Returns
Standard merchandise may be returned within 30 days of confirmed delivery.
An authorized Return Merchandise Authorization (RMA) is required before returning any item. To request an RMA, please contact us through our Contact page within the 30-day return period. Items returned without prior authorization may be refused or delayed.
To be eligible for a full refund, merchandise sold as new must be returned in its original unopened retail packaging, with all factory seals, shrink wrap, and other original packaging intact.
If the original retail packaging has been opened, or any factory seal or shrink wrap has been broken or removed, the item's condition has changed from New to Open Box. If the item is otherwise unused, complete, and returned in excellent condition, a 10% condition adjustment will be deducted from the refund to account for the resulting reduction in resale value.
Customers are responsible for return shipping costs unless the return results from an issue covered under the Shipping Damage or Incorrect Items section below.
All returned merchandise must include the original packaging and all accessories, manuals, components, and other materials supplied with the product.
Items showing signs of use, misuse, modification, accidental damage, or missing components may not qualify for a refund.
Manufacturer defects are generally covered by any applicable manufacturer's warranty. Warranty coverage, terms, and claim procedures are determined by the manufacturer. Please contact the manufacturer directly to submit a claim.
Defective new items are generally the manufacturer's responsibility under the applicable manufacturer's warranty, not The Zany Panda's. If a new product is not covered by an applicable manufacturer's warranty, that information will be disclosed in the product listing. If such an item is found to be defective within 30 days of confirmed delivery, please contact us through our Contact page. If the defect is confirmed and there are no indications of misuse, modification, accidental damage, or other customer-caused damage, the Open Box condition adjustment will not apply and The Zany Panda will cover the cost of return shipping.
Returned items are typically picked up from our carrier location the same or next business day following delivery, excluding weekends, holidays, and any carrier service interruptions. Once an item is picked up and inspected, approved refunds are issued to the original payment method within 5 business days of final approval. Once issued, please allow up to 10 additional business days for the refund to appear in your account, depending on your payment provider.
Discovered in the Wild (DITW) Returns
Discovered in the Wild (DITW) items are vintage products whose age, condition, originality, and individual characteristics may vary significantly from one item to another. Each DITW listing includes detailed information about the specific item being offered, including its known condition, testing performed, included accessories, and any known defects or limitations.
Return requests for DITW items must be initiated within 3 days of confirmed delivery. This period allows the buyer to inspect the item and confirm that it is substantially as described in the listing.
An authorized Return Merchandise Authorization (RMA) is required before returning any DITW item. To request an RMA, please contact us through our Contact page within the 3-day return period. Unauthorized returns may be refused.
DITW items must be returned in the same condition in which they were received and must include all accessories, packaging, documentation, and other materials supplied with the item.
A DITW return may be denied if the item shows damage occurring after delivery, signs of misuse or modification, missing components or accessories, or tampered security markings or seals.
Age-related wear, cosmetic imperfections, functional limitations, untested features, or other conditions clearly disclosed in the product listing are considered part of the item's stated condition and are not, by themselves, grounds for return.
DITW returns are accepted when an item is materially different from its description or documented condition at the time of sale. Returns based solely on buyer preference, a change of mind, or conditions that were disclosed in the product listing are not accepted.
If a DITW return is authorized because the item is materially different from its description or documented condition, The Zany Panda will cover the cost of return shipping.
Returned items are typically picked up from our carrier location the same or next business day following delivery, excluding weekends, holidays, and any carrier service interruptions. Once an item is picked up and inspected, refunds for authorized DITW returns are issued to the original payment method within 5 business days of final approval.
Shipping Damage or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible through our Contact page. Please include your order number, a brief description of the issue, and photos of the item and packaging when applicable.
Please retain the item and all original shipping materials while the issue is being reviewed.
Non-Returnable Items
The following items are not eligible for return:
- Items specifically marked as Final Sale
- Items specifically identified in the product listing as non-returnable
- DITW items returned for reasons not covered under the Discovered in the Wild Returns Policy above
Questions?
If you have questions about a return, refund, or whether an item is eligible for return, please contact us. We're happy to help.